Here’s a quick hit for Friday thinking.
If people make these statements, it’s probably not good for your team or your business.
“It’s just one client.” – I just heard this the other day and it made me cringe. It’s most assuredly not one client. That client knows a ton more. And if this person is willing to write one client off now, it’s guaranteed they’ll do it to another, and another.
“No” (All the time) – I’m sure you know these folks. The ones that are resistant to change. The “We’ve always done it this way,” people. A healthy dose of pragmatism is warranted. A constant source of negativity is not.
“Yes” (All the time) – Your title probably dictates how many of the people are in your life. While we all like to hear it, it’s not a sign of a healthy dialogue. No one is right all the time and if someone is telling you that you are – you better check your wallet – they want something from you.
What are some words or phrases that you think lead to issues?
Words I love to hear:
“Thank You” – At times we all get swept up in our head-down daily grind. It’s important to remember to thank the people beside you that are working just as hard and maybe getting paid half as much. A good thank you is always a good idea!
“Figure it out” – This could be a double-edged sword, but in the right environment, you are fostering your team to think creatively and be proactive. Those two traits are highly desirable in anybody!
I bet there are a ton of key words that tip you off to someone’s true intentions. What are some phrases you hear that are inspirational to you and your team?
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